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For All Weekday Visits

Please do not forget to:

  • Schedule an appointment
  • Bring a current immunization record
  • Bring all relevant medical information (ex. discharge paperwork for newborns, ER & hospital visits)
  • Bring current insurance information
  • Please arrive to all appointments 15 minutes early to complete paperwork and nurse check in.

Initial Visits

The first time you visit Hillcrest Pediatric Clinic there are some forms you must fill out prior to being seen. To make the process of filling out forms as painless as possible, we have put all our new patient forms on our website. If you have internet access, please download and print the forms off our website or request them via email so you can fill out the paperwork in the comfort of your own home. If you do not have access to the internet, we can fax or mail the paperwork to you. If you are unable to fill out the new patient forms before you arrive at our office, please come thirty minutes prior to your appointment so that you will have ample time to complete the forms if you have not done so in advance. Please arrive at least 15 minutes before your scheduled appointment time.

Newborn Visits

If your newborn was in the hospital for less than 48 hours, please schedule an appointment for a newborn follow-up visit two to three days after discharge. Appointment slots are always reserved for newborn babies. If your newborn was in the hospital for more than 48 hours, please schedule an appointment for a follow-up visit 7 - 14 days after discharge. Appointment slots are always reserved for newborn babies. If your newborn was discharged from the hospital with special follow-up instructions from the doctor, please call us and schedule your appointment accordingly. Again, appointment slots are always available for your newborn. Please arrive at least 15 minutes before your scheduled appointment time.

Well Visits

For well child care, such as immunizations and check-ups, please make an appointment as early as possible (at least two to four weeks prior to the requested date). Demand may vary throughout the year so we encourage you to call as early as possible to schedule a well visit. During cold and flu season we limit well child care to prevent exposure to illness and allow for more same day ill appointments The best time for well visits/physicals is April to July. For well visits Please arrive at least 15 minutes prior to your appointment time so that any required paperwork (ex. change of address or telephone number) can be handled before your scheduled time.

Sick Visits

Please contact our office for an appointment as soon as you think you might need to be seen. If you need help determining if your child needs to be seen you can call our phone nurse who will guide you through the decision making process. In most cases we will see sick children the same day you call, but understand they may be a work in patient and may require an extended wait. Please arrive at least 15 minutes before your scheduled appointment time.

Office Policy on Tardiness and Rescheduling

Hillcrest Pediatric endeavors to provide timely and convenient service. Patients who come late or unprepared inconvenience those patients who are on time, prepared, and call in advance to schedule an appointment time.

If you have an appointment and you cannot make it, please contact us to either cancel or re-schedule your appointment. Please arrive at least 15 minutes before your scheduled appointment time. If you are late for your scheduled appointment, you will become a work in or could be rescheduled depending on visit reason.

Office Policy on No-Show and Last Minute Cancellations

Patients who have 2 or more no-shows per year will be reviewed by physician for possible discharge. Patients are counted as No-Show if they don’t cancel at least 2 hours prior to scheduled appointment.